Shipping policy
Shipping Policy
- Where do you ship from?
We ship directly from our trusted suppliers worldwide, including the USA, Europe, and Asia. This allows us to offer a wide selection of high-quality products at the best prices.
- How long does shipping take?
Shipping times vary depending on your location:
- USA & Canada: 7-15 business days
- Europe: 7-18 business days
- Australia & NZ: 8-20 business days
- Other countries: 10-25 business days
- Do you offer tracking for orders?
Yes! Once your order is shipped, you will receive an email with a tracking number. You can track your order on our Tracking Page.
- My order hasn’t arrived yet. What should I do?
If your order is delayed beyond the estimated time, please contact our support team at contact@ivoryandaurora.com.
Free Shipping Policy
Ivory & Aurora may offer free shipping promotions at its sole discretion.
Free shipping offers, when available, are subject to specific conditions that may vary depending on promotional periods, order value thresholds, product categories, delivery destinations, or other criteria determined by Ivory & Aurora. These conditions will be clearly communicated at the time the offer is made.
Free shipping promotions are temporary, non-transferable, and may be modified, suspended, or discontinued at any time without prior notice.
The availability of free shipping during one period does not guarantee its availability in future periods. Ivory & Aurora reserves the right to exclude certain products, regions, or shipping methods from free shipping offers.
All shipping terms remain subject to Ivory & Aurora’s general Terms and Conditions.