• How can I contact you?
  Access the page ou can reach us at contact@ivoryandaurora.com

• What are your support hours?
  Our customer support is available Monday to Friday, 9 AM – 6 PM (EST).

- Where do you ship from?
We ship directly from our trusted suppliers worldwide, including the USA, Europe, and Asia. This allows us to offer a wide selection of high-quality products at the best prices.

- How long does shipping take?
Shipping times vary depending on your location:

• USA & Canada: 7-15 business days
• Europe: 7-18 business days
• Australia & NZ: 8-20 business days
• Other countries: 10-25 business days

- Do you offer tracking for orders?
Yes! Once your order is shipped, you will receive an email with a tracking number. You can track your order on our Tracking Page.

- My order hasn’t arrived yet. What should I do?

If your order is delayed beyond the estimated time, please contact our support team at contact@ivoryandaurora.com.

- Can I return an item?
Yes! We have a 14-day return policy. If you’re not satisfied, simply contact us within 14 days of receiving your item for a refund or exchange.

- What if I receive a damaged or wrong item?
We’re very sorry! Please email us at contact@ivoryandaurora.com with a photo of the issue, and we’ll send you a replacement or refund.

- Do I have to pay for return shipping?
If the item is defective or incorrect, we cover the return shipping cost. Otherwise, the customer is responsible for return shipping.

- What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods.

- Is my payment information safe?
Absolutely! We use SSL encryption and secure payment gateways to protect your data. We never store or share your payment information.